About Buckles:

Buckles Solicitors LLP is an award-winning firm, that provides world-class client experience and services on a comprehensive range of legal services to both businesses and individuals in the UK and internationally.

Delivering effective and cost-efficient legal solutions from our offices based in Bristol, Cambridge, London, Nottingham, Peterborough, Stamford, and with international presence in Paris and Milan.

We recognise that all this is possible due to our team of highly dedicated, enthusiastic professionals across our locations. We pride ourselves on providing a positive work environment where independent thinking and new ideas are actively encouraged and where every member of the team genuinely can make a difference.

Buckles carries the LawNet Mark of Excellence and is Investor in People Gold accredited.

About the Reception & Client Services Associate role:

We are seeking an organised, welcoming, and proactive Reception & Client Services Associate to be the first point of contact at our Peterborough Office. This is a pivotal role, ideal for someone who thrives in a client‑facing environment and enjoys delivering outstanding service from the moment a visitor arrives.

This vacancy is a full-time (37.5 hour per week) permanent role, which is office-based Monday – Friday 09:00 – 17:30, with 1-hour lunch each day.

You will ensure all visitors are professionally greeted, comfortably seated in meeting rooms and promptly inform the relevant team member of their arrival.

Key Responsibilities:

Reception & Client Care

• Greet and welcome all visitors and clients in a friendly, professional manner, ensuring they are promptly assisted and appropriately directed.

• Provide refreshments to clients during meetings, helping create a warm and comfortable experience.

• Ensure the reception area is always tidy, presentable, and opened/locked securely as required.

• Process client payments, issue receipts, and maintain accurate financial records.

Client Engagement & Administration

• Serve as the first point of contact for both new and returning clients, handling enquiries and supporting the initial engagement process.

• Build and maintain strong relationships with repeat clients, delivering consistent and attentive service.

• Prepare the daily appointments schedule and manage internal document delivery, scanning, and copying as needed.

• Handle website enquiries, ensuring new matters are routed to the correct teams and processed within KPIs.

• Ensure all new enquiries are logged, tracked, and progressed correctly by relevant teams.

Client Services & Compliance

• Conduct initial consultations, complete conflict checks, and gather accurate information before arranging meetings.

• Guide clients through the onboarding process, collecting Know Your Client documentation, legal forms, and completing questionnaires.

• Complete file opening procedures for designated departments, ensuring data accuracy and completeness.

• Review client documentation for regulatory compliance and Anti Money Laundering requirements.

• Work closely with the Compliance team to ensure adherence to firm-wide policies and regulatory obligations.

Data Management & Process Improvement

• Accurately capture and enter client data into the firm’s software systems.

• Stay informed about client service processes and actively propose improvements to enhance efficiency and overall service delivery.

Who is our ideal candidate?

• Proven experience of delivering a high standard of customer service.

• Excellent communication, interpersonal, and organisational skills.

• Ability to multitask and manage multiple projects simultaneously.

• Experience with CRM and project management tools.

• Strong IT skills (Microsoft Office Suite)

Reward and development:

Buckles recognise the success of every employee; working with you to ensure you have what you need to maximise your potential and develop your career.

Alongside a host of development, professionally and personally, we offer some fantastic benefits, which include:

• 25 days annual leave + all UK Bank Holidays.

• Birthday leave each year (or closest working day to your birthday).

• Additional annual leave on Christmas Eve (1 full day) and New Years Eve (half day PM) if these days fall on a contracted working day.

• Private healthcare options for you and your family – via Bupa.

• Free healthcare cash back plans for you and your family – via BHSF.

• Enhanced pension – 5% matched contribution by Buckles.

• Ability to buy additional holiday – up to 5 days per year.

• Group Life Assurance – 4 x your annual salary.

To apply:

If you meet the criteria for this position and would like to apply, please submit an up-to-date CV demonstrating your skills and experience relevant for the role.

Buckles Law are an equal opportunity and disability-inclusive employer and value diversity across the firm. We do not discriminate based on age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, sexual orientation or parental or caring status.

Please let us know if you require any reasonable adjustments to be made to the recruitment process. If you would prefer to discuss this confidentially, please email careers@buckles-law.co.uk and add the job title in the subject line of the email.